What is the exchange policy for sneakers?

Asked 3 months ago
Sneakerhead.com generally has an exchange policy designed to provide customers with a satisfactory shopping experience, although specific details may vary. Typically, they allow customers to exchange items within a certain time frame after the purchase, which usually spans from 30 to 60 days. The sneakers must be unworn, in their original packaging, and accompanied by the purchase receipt. It is important to carefully review the specific terms and conditions related to exchanges on their website, as these can provide clarity on exceptions or additional details that may apply. Customers will likely need to initiate the exchange process by visiting the returns or exchanges section of the Sneakerhead.com website. There, customers can find detailed instructions on how to proceed with the exchange, including any necessary forms or shipping instructions. In most cases, Sneakerhead.com expects that customers cover the shipping costs associated with returning the original sneakers for exchange, unless there was an error in the order or the item received was defective. If you have specific questions about your purchase or need assistance regarding the exchange process, it is advisable to refer to the website's customer support section, where you can typically find various contact options. Engaging with the information available there can help you navigate the exchange policy more efficiently and address any concerns you may have.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 16, 2025

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