What is Snapdeal's policy on damaged or defective items?

Snapdeal has a comprehensive policy regarding damaged or defective items to ensure customer satisfaction. When a customer receives a product that is damaged, defective, or not as described, Snapdeal provides an option for returns or exchanges. The process begins with the customer initiating a return request, which can typically be done through the Snapdeal website or app. Customers must usually do this within a specific timeframe after receiving the product, often around seven days, but it may vary based on the type of item purchased. To make the return process smooth, customers are generally required to keep the original packaging and any accessories that came with the product. When the return request is filed, Snapdeal may provide a return shipping label, making it easier for the customer to send the item back. Upon receipt of the returned item, Snapdeal usually inspects the item to confirm the reported damage or defect. If the claim is validated, the company often offers a replacement, a refund, or store credit, depending on the circumstances and the customer's preference. It is essential for customers to carefully read the specific return policy that applies to their purchase at the time of buying the product, as some items may have unique return conditions or exceptions. For more detailed information regarding returning damaged or defective items, customers are encouraged to check the current web page for specific guidelines or FAQs related to their query.