Can I cancel or change my order after it has been placed?

Asked 2 years ago
Once an order has been placed on Smithbrothers.com, it is possible to cancel or change it; however, this is subject to certain conditions. Typically, Smith Brothers processes orders quickly to ensure timely shipping. Therefore, if one wishes to modify or cancel an order, it is best to act promptly. Most changes may need to be made within a limited time frame after the order has been confirmed. If the order has already been prepared for shipment or has been shipped, it may be too late to cancel or change the order. In such cases, customers are usually advised to wait until the product arrives and then follow the return policy outlined on the website. To get the most accurate and specific information regarding your order, including the procedures and any applicable timelines, it is advisable to look on the current web page for the relevant policies. Understanding the return and cancellation policies directly from the source will provide the best guidance for handling such requests.
Christian Allen is the editor / author responsible for this content.
Answered Oct 11, 2025

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