What do I do if my order is incorrect?

If you find that your order from SmileyCookie.com is incorrect, it is important to address the issue as soon as possible to ensure a prompt resolution. First, carefully review the details of your order confirmation and compare it with what you received. It is essential to note the discrepancies, whether it involves the wrong item, missing cookies, or any other issue. Once you have gathered this information, you should check the current website for any instructions on how to report an order issue. SmileyCookie.com generally provides guidelines on their customer support policies, which often include options to submit inquiries or complaints through online forms or email. Providing all relevant details, such as your order number, a description of the issue, and any other pertinent information, will allow the Smiley Cookie team to investigate and resolve your concern more efficiently. It is advisable to act promptly, as many companies have specific timeframes within which they address order discrepancies. If needed, be thorough in your communication to ensure clear understanding between you and the Smiley Cookie team. Overall, they strive to ensure customer satisfaction and will likely work towards a solution that meets your needs.