What should I do if my order is damaged?

If a customer receives a damaged order from Smacktom.com, it is important to take prompt action to address the issue. The first step is to carefully document the damage by taking clear photographs of both the damaged item and the packaging. This will serve as evidence and can help facilitate the resolution process. Next, customers should review the return or exchange policy outlined on the Smacktom.com website. This policy typically provides detailed information on how to proceed with returns or exchanges, including any specific timeframes and procedures that need to be followed. After reviewing the policy, customers are usually encouraged to reach out to Smacktom.com for assistance. While I do not recommend contacting them directly, you may want to look for contact information on the website. Many businesses have dedicated customer service teams that are equipped to handle such situations. Remember to provide them with all the necessary details about the order along with the documentation you have gathered. This will help expedite the resolution process and ensure that you receive a satisfactory outcome.