What should I do if my mattress is damaged during delivery?

If a customer finds that their mattress is damaged during delivery, it is important to take immediate action to address the situation. The first step is to thoroughly inspect the mattress as soon as it is unpacked and set up. Customers should note any visible damage such as tears, stains, or dents. Taking photographs of the damages can also be very helpful for reference. Next, it is advisable to check any accompanying documentation provided during the delivery for instructions on handling damaged items. Often, there will be procedures in place for reporting damage. It may involve contacting the delivery company directly, especially if they are third-party providers, or following specific steps outlined by Sleepys.com. In general, it is advisable to report damage as soon as possible. Delays could complicate the resolution process. Be prepared to provide details about the damage, including any photographs taken, and include information about the order number and delivery date. Additionally, customers may want to review the return and exchange policies available on the Sleepys.com website. This includes understanding the warranty and guarantees associated with the mattress purchase. If needed, customers can consult the current web page for further details or for contact information needed to facilitate the resolution process. It is always best to approach the situation calmly and confidently to ensure a satisfactory outcome.