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SkyScanner.com Customer FAQ

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How do I Contact SkyScanner.com Customer Service?

The question we are asked most often is about how to talk to SkyScanner.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How are flight prices determined on SkyScanner.com?

Flight prices on SkyScanner.com are determined by a combination of various factors that reflect the dynamic nature of the airline and SkyScanner.com is designed to aggregate flight data from numerous airlines and travel agencies, efficiently compiling information on available flights and their respective prices. Users can compare these prices across different carriers and booking platforms, allowing them to find the best possible deal. Additional factors such as time of day, day of the week, and how many stops a flight makes can also influence pricing. For instance, flights that are less convenient, such as those departing at odd hours or requiring multiple layovers, may be more affordable than direct flights at more desirable times. Moreover, price fluctuations can occur based on recent trends in user searches and bookings. Airlines may react quickly to changes in market conditions, impacting prices even within the same day. This makes it important for travelers to regularly check SkyScanner.com for the latest prices, as they can change rapidly. Users are encouraged to be flexible with their travel dates and to book in advance whenever possible to secure the best fares....
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Recent SkyScanner.com Customer Questions

I would like to speak to Customer Service please can you give me the phone number?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Mar 18, 2025 4:22 PM

اود التحدث مع احد خدمات العملاء اريد رقم تليفون

عذرًا، لكننا هنا لا نستطيع توفير أرقام الهاتف لخدمة العملاء. SkyScanner هو منصة بحث عبر الإنترنت تساعد المستخدمين على تحديد أفضل الصفقات للرحلات والفنادق واستئجار السيارات، لكنها لا تحجز التذاكر مباشرة.تتم جميع المعاملات والاتصالات مباشرة مع شركات الطيران أو وكالات السفر المسؤولة عن تقديم الخدمة. للحصول على الدعم، يرجى زيارة صفحة الأسئلة المتكررة على موقع SkyScanner أو استخدام خيارات الاتصال المتا
Asked Apr 23, 2024 5:53 PM

I wanted to discuss my flight back from Agadir to London. The price given was misleading

We're sorry to hear that you find the price displayed on Skyscanner.com misleading. It's important to remember that Skyscanner provides data from airlines and various travel providers, so the prices displayed are subject to their changes/availability. The prices could fluctuate based on availability, demand, or during the booking process. However, Skyscanner always strives to provide the most accurate and up-to-date information possible. Please keep in mind that prices may change by the time you finalize your purchase, especially during high-demand periods. Always double-check the full price, including any additional fees/taxes, on the provider's website before finalizing your purchase.
Asked Apr 23, 2024 10:25 AM

can i book an airline ticket with an old passport whilst waiting for a new passport to arrive and then update my details before departure

While SkyScanner.com provides flight comparisons and directs you to travel agency and airline websites, the rules about booking flights with an old passport usually depend on the specific airline or travel agency policy. However, most airlines generally require current and valid identification for the final booking. It’s advisable to wait for your new passport to arrive before making the booking to avoid any potential issues. Please confirm with the specific airline or travel agency prior to booking as SkyScanner is not responsible for booking or passport verification.
Asked Apr 15, 2024 2:56 PM

Is my flight booking cancelled?

As an assistant, we don't have access to personal data about individual bookings due to privacy regulations. To check if your flight booking has been cancelled, you will need to directly contact the airline or travel agency you booked your flight with. They can provide the most accurate, up-to-date information on your flight status. Some bookings can also be checked online via the airline or travel agency website using your booking reference number.
Asked Apr 9, 2024 4:06 PM

Help me with my SkyScanner.com customer service issue

Booking Options

Can I book a hotel or car rental through SkyScanner.com?

SkyScanner.com primarily focuses on helping users find and compare flights, but it also offers features for booking hotels and car...
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Can I book multi-city or round-trip flights on SkyScanner.com?

Yes, travelers can book both multi-city and round-trip flights through SkyScanner.com. The platform offers a user-friendly interface For multi-city travel, SkyScanner also provides an option to input multiple legs of the journey. This is particularly useful for those planning complex itineraries, as users can add various destinations and specify the corresponding travel dates. Once the user has input all necessary information, SkyScanner will aggregate available flights and present a range of options to choose from. It is worth noting that while SkyScanner excels in comparing prices across different airlines and travel agencies, the actual booking will be completed on the preferred airline or travel agent’s website. Therefore, travelers should verify the details before finalizing their reservations. For more specific inquiries, it may be helpful to check SkyScanner's website for additional information regarding booking policies and features....
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Can I use SkyScanner.com for finding travel deals?

Yes, SkyScanner.com is an excellent resource for finding travel deals. This platform offers a comprehensive search engine that allows...
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What types of trips can I plan using SkyScanner.com?

SkyScanner.com is a versatile travel search engine that allows users to plan a wide variety of trips. Whether an individual is looking For those seeking specific experiences, such as romantic getaways, family vacations, or adventure travel, SkyScanner provides filtering options that allow users to tailor their searches according to their preferences and budget. Additionally, the platform offers insights into popular destinations, travel trends, and price alerts, enabling users to make well-informed decisions. Whether planning a spontaneous escape or a meticulously organized journey, travelers can utilize SkyScanner.com to discover the best options available, ensuring a personalized travel experience that meets their unique needs....
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Payment and Fees

What payment methods are accepted on SkyScanner.com?

SkyScanner.com is primarily a travel comparison website, meaning it does not handle bookings or payments directly. Instead, it aggregates...
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Is it possible to earn loyalty points or rewards through SkyScanner.com?

SkyScanner.com is primarily a travel search engine that allows users to compare flight prices, accommodation options, and car rental However, users can earn loyalty points or rewards by booking their flights, accommodations, or rental cars directly with airlines, hotel chains, or car rental companies that offer loyalty programs. When utilizing SkyScanner.com to search for these options, individuals can identify suitable deals and then proceed to make a booking through the respective provider's official website. It is also important for travelers to check the terms and conditions of each loyalty program, as they can differ significantly. For the most accurate and up-to-date information regarding loyalty points or rewards, users may want to refer to the current web page of the specific airlines or hotel chains they are interested in....
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Are there any additional fees or charges when booking on SkyScanner.com?

SkyScanner.com is primarily a travel search engine that helps users compare flight prices from various airlines and travel agencies. When you select a flight and are redirected to the airline or travel agency's website, you may find additional charges for services such as baggage, seat selection, or in-flight meals. These fees vary depending on the airline or agency, so it is advisable to read the terms carefully before finalizing your booking. SkyScanner aims to provide transparent pricing by displaying the total cost whenever possible. For the most up-to-date information about any potential fees, users should closely examine the details presented on the booking page. To find specific contact information or details about a particular charge, it may be helpful to refer to the website directly....
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Flight Information

Why are there price differences for the same flight on different dates?

The price differences for the same flight on different dates can be attributed to several factors related to the airline industry's Another factor that affects pricing is advance booking. Tickets purchased well in advance often come at a lower price, while last-minute bookings can command a premium. Additionally, airlines will implement promotions or sales on specific routes, which can create price variations within close time frames. It is also worth noting that different airlines have different pricing strategies, which can lead to discrepancies in fares across similar routes. Finally, external factors such as fuel prices, economic conditions, and even events happening at the destination can influence ticket prices. To find the best deals, travelers are encouraged to compare prices across various dates and book when they find a suitable rate....
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What is the baggage allowance for my flight?

Baggage allowance for flights booked through SkyScanner.com can vary significantly depending on the airline, ticket type, and specific In addition, it is always advisable to check for any additional fees that may apply for excess baggage or special items. Some airlines may offer different allowances for economy, business, or first class passengers. Therefore, it is important to review the specific airline's rules for your particular flight. Users may also refer to the information usually available on the airline's website or within the confirmation email they receive post-booking for the most accurate and up-to-date details regarding baggage allowances....
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How are flight prices determined on SkyScanner.com?

Flight prices on SkyScanner.com are determined by a combination of various factors that reflect the dynamic nature of the airline and SkyScanner.com is designed to aggregate flight data from numerous airlines and travel agencies, efficiently compiling information on available flights and their respective prices. Users can compare these prices across different carriers and booking platforms, allowing them to find the best possible deal. Additional factors such as time of day, day of the week, and how many stops a flight makes can also influence pricing. For instance, flights that are less convenient, such as those departing at odd hours or requiring multiple layovers, may be more affordable than direct flights at more desirable times. Moreover, price fluctuations can occur based on recent trends in user searches and bookings. Airlines may react quickly to changes in market conditions, impacting prices even within the same day. This makes it important for travelers to regularly check SkyScanner.com for the latest prices, as they can change rapidly. Users are encouraged to be flexible with their travel dates and to book in advance whenever possible to secure the best fares....
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Post-Booking Assistance

What is the SkyScanner Price Alerts feature?

The Price Alerts feature offered by SkyScanner allows users to monitor fluctuations in flight prices for specific routes or destinations....
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What happens if my flight is canceled?

If a flight is canceled, several factors come into play regarding the next steps for passengers. Typically, when a flight is canceled, In many cases, airlines will rebook passengers on the next available flight to their destination at no additional charge. It is important to remember that the policies regarding cancellations can vary significantly among different airlines and may depend on the reasons for the cancellation, such as weather or operational issues. When using SkyScanner.com to search for flights, travelers can also be encouraged to review the airline's cancellation policies before booking. Additionally, if passengers are faced with delays or cancellations, SkyScanner's website may have resources to assist in understanding their rights and the options available to them. For specific inquiries or assistance, it is advisable to look for relevant contact information on the airline's webpage or the customer service section of SkyScanner.com, as they can provide the most accurate guidance based on the situation....
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How do I change my flight after booking on SkyScanner.com?

When it comes to changing a flight after booking through SkyScanner.com, it is important to note that the platform serves as a travel To begin the process of changing your flight, you should first locate the confirmation email that you received when you booked your tickets. This email typically contains important information such as your booking reference number and instructions on how to proceed with changes. Generally, you can visit the airline's official website or contact the travel agent's customer service to initiate the change request. Look for a section on their site dedicated to managing bookings, where you can enter your details to access your reservation. Changes to flights may incur fees or be subject to availability, so it is advisable to review the specific airline's or travel agent's policy regarding changes. For further assistance, you may want to check the SkyScanner.com website for any additional resources or contact information related to your booking....
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We look to the SkyScanner.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SkyScanner.com issues reported to GetHuman
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