What should I do if I receive the wrong book?

If a customer receives the wrong book from Simon & Schuster, it is important to ensure that the issue is resolved appropriately. First, the customer should carefully check the packing slip or invoice included with the shipment, as it may clarify any discrepancies and confirm the item that was originally ordered. Next, the customer can reach out to the retailer or website from which the purchase was made, as they typically handle orders and returns. The customer may inquire about their return policy, as many retailers offer guidance on how to return incorrect items and receive the correct ones. Customers are encouraged to keep all packaging materials and any accompanying documents until the issue is fully resolved, as this will facilitate the return process. Lastly, for specific guidelines or assistance regarding orders directly from Simon & Schuster, it may be beneficial to check their official website, where updated contact information and helpful resources may be available.