What is the policy for lost and found items?
Shortline Bus, Coach USA has a specific policy regarding lost and found items to ensure that passengers have a clear understanding of how to report and retrieve any belongings that may have been left behind. When a passenger notices that they have lost an item while traveling, it is recommended to report the loss as soon as possible. This can often be done either via the website or by visiting the terminal where the trip concluded.
The lost and found department collects items that are left on buses, and they will typically hold these items for a designated period. It is important for passengers to provide as much detail as possible about the lost item, such as a description, where it was last seen, and the travel details like date and route.
While Shortline Bus, Coach USA attempts to reunite items with their rightful owners, unclaimed items may eventually be disposed of or donated after a certain period. For updated information on the lost and found process or to check for lost items, passengers are encouraged to visit the current web page.

Answered Jul 23, 2025
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