Are there restrictions on returns or exchanges?

Shoppers Drug Mart has certain policies regarding returns and exchanges to ensure customer satisfaction while maintaining operational efficiency. Generally, customers can return or exchange products within a specified time frame, which is typically 30 days from the date of purchase. However, there can be exceptions depending on the type of product. Items that are sealed or unopened, such as personal care products and medications, are usually eligible for return. It is important to keep the original receipt, as the receipt serves as proof of purchase and can facilitate the return process. There are specific items like certain health and beauty products, clearance items, or items purchased during a promotional event that may have different return policies. Customers should also be aware that opened or used items may be subject to stricter return conditions or may not be eligible for return at all. For the most accurate and current information regarding returns and exchanges, it is advisable to check the relevant section on the Shoppers Drug Mart website or consult the specific store where the purchase was made.