What is the return process for international orders?

The return process for international orders at Shopbop is designed to be straightforward while ensuring compliance with different customs regulations. Customers who wish to return items should first visit the Shopbop website to review the return policy specific to their location. Generally, items must be returned within thirty days of receipt and must be in their original condition, unworn and unwashed, with all tags attached. To initiate a return for an international order, customers are usually required to log into their account on the Shopbop website. Once logged in, they can locate the order they wish to return and follow the prompts to generate a return label. It is important to note that international return shipping costs typically have to be covered by the customer, and tracking the return shipment is advisable to ensure it reaches the designated return address. Once the returned item is received and inspected by the Shopbop team, customers can expect their refund to be processed back to the original payment method. The timeline for the refund may vary based on the payment provider used. For detailed information on return addresses, applicable fees, and special conditions for certain items, customers should consult the specific sections on the Shopbop website dedicated to returns.