What should I do if my order is lost in transit?

Asked 2 months ago
If a customer's order from Sherry-lehmann.com is reported as lost in transit, the first recommended step is to review the shipping confirmation email. This email typically includes tracking information that can provide updates on the shipment's status. The tracking number can help determine if the order is delayed or if it has been marked as delivered erroneously. In case the tracking information confirms that the order is indeed lost, it would be advisable to consult the customer service section of Sherry-lehmann.com for guidance. They often have specific policies regarding lost shipments and may require customers to provide pertinent details, such as the order number and shipping address, to facilitate the resolution process. Additionally, customers can reach out to their shipping carrier to report the issue, as they may have insights or procedures for addressing lost packages. It is important to act promptly, as shipping carriers often have timeframes in which claims must be filed. Overall, staying organized and documenting all communications about the order will streamline the process, ensuring a quicker response. For the most accurate and updated information regarding lost orders, it is best to look on the current Sherry-lehmann.com website, where contact information and further assistance can be found.
Christian Allen is the editor / author responsible for this content.
Answered Sep 27, 2025

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