How do I cancel an order?

Asked 2 years ago
To cancel an order on Shelissa.com, customers typically need to follow specific steps. Generally, it is important to act quickly after placing the order, as cancellations are often only possible within a limited timeframe. To begin, customers should log into their account on the Shelissa website. Once logged in, they should navigate to the "Order History" or "My Orders" section. Here, they will find a list of their recent orders. If the option to cancel the order is available, it will usually be presented alongside the order details. Customers should select the order they wish to cancel and follow the on-screen instructions. If no cancel option appears, it might indicate that the order is already being processed for shipment, and therefore cannot be canceled directly through the website. In such cases, checking the Shelissa.com page for their cancellation policy may provide additional guidance. Customers may also find relevant contact information there, should they prefer to reach out for assistance. Shelissa typically strives to offer support and ensure a satisfactory shopping experience, so following the guidelines presented online is the best approach to cancel an order if possible.
Jeff Whelpley is the editor / author responsible for this content.
Answered Oct 19, 2025

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