What should I do if I receive the wrong item?

If you find yourself in the situation of receiving the wrong item from Shapefx.com, it is important to take steps to resolve the issue efficiently. First, carefully review the items you ordered and compare them with what you received. This will help ensure that you have accurately identified the mistake. Next, you might want to visit the official website of Shapefx.com. There, you can typically find a dedicated section regarding order issues or returns. This section may provide specific instructions on how to report a discrepancy, and it often includes important contact information. Most companies have defined procedures for handling such situations, which may include returning the incorrect item and receiving the correct one. It is advisable to follow these steps as outlined on the website as closely as possible. If the website does not answer your specific concern, you may find additional resources or contact information that can help clarify your next steps. Taking prompt action is key in such cases, as many companies have time limits for reporting issues. Keeping any packaging and documentation you received can also be helpful in resolving the matter.