What should I do if I received the wrong item from my order?

If you received the wrong item from your order at Scrapbook.com, the first step is to check the packing slip and any accompanying documentation to confirm what was supposed to be included in your order. It is important to ensure that the mistake was not a mix-up on your end. Next, gather any relevant details such as your order number, the item you received, and what you originally ordered. This information will be helpful in resolving the issue. After you have confirmed the mistake, the best course of action is to refer to the policies and guidance provided on the Scrapbook.com website regarding incorrect items. Generally, there will be instructions on how to report the error and initiate a return process. You may need to fill out a return request or contact customer service directly through their suggested avenues. Keep in mind that the goal is to ensure you receive the correct item promptly, and following their established procedure will facilitate a smoother resolution.