What should I do if I receive a defective item?

If you receive a defective item from ScraPerfect, it is important to address the issue in a timely manner. First, check the packaging and documentation that accompanied the product, as there may be specific instructions regarding returns or exchanges. Typically, companies like ScraPerfect have policies in place for defective items. Next, assess the item's condition and take clear photographs if possible, as this may be useful during the return process. It is advisable to document the details of the defect, including a description of the issue you encountered. This information can assist when you explain the situation. You should review the return policy outlined on the ScraPerfect website, as it will guide you on the steps required to initiate a return or exchange for a defective item. Most companies will typically provide a customer service email or phone number where you can communicate your concerns. Visiting the appropriate section of their website for support options is a good idea. Following the outlined procedures will facilitate the resolution of the issue efficiently.