What should I do if I receive the wrong item?

If you receive the wrong item from Scentedmonkey.com, the first step is to check the packaging and the order confirmation to ensure that it is indeed a mistake. Sometimes, the item may be different from what you expected based on the description or packaging. If it is confirmed that an incorrect item has been sent, it is advisable to visit the official Scentedmonkey.com website to look for information regarding their return and exchange policy. Many online retailers have specific procedures in place for handling incorrect orders, and following these guidelines can facilitate a smooth resolution. Typically, you may need to provide details about your order and the item received. Additionally, look for contact information on their website if you require assistance. It can be beneficial to act promptly to rectify the mistake and ensure a satisfactory outcome.