Can I make an exchange without the original receipt?

Asked 4 months ago
Exchanging items without the original receipt at Salvatore Ferragamo can be challenging, as receipts typically serve as proof of purchase and are usually required for exchanges. However, the brand may have policies that allow for some flexibility under certain conditions. For instance, if you can provide other evidence of the purchase, such as a credit card statement or order confirmation email, it may assist in facilitating the exchange process. It is also essential to consider the condition of the item you wish to exchange. Items typically must be unworn, undamaged, and in their original packaging to be eligible for exchange. Therefore, if you do not have the original receipt, it is advisable to check the specific return and exchange policy on the current web page or in-store to understand what options may be available to you. Policies may vary by location, so it is best to verify the details relevant to your situation.
Christian Allen is the editor / author responsible for this content.
Answered Aug 6, 2025

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