What should I do if a Salter product is damaged upon arrival?

If a customer receives a damaged Salter product upon arrival, the first step is to carefully assess the extent of the damage. It is advisable to take photographs of the damaged item and its packaging, as these may be useful for any subsequent steps. Next, the customer should refer to the return policy associated with their purchase, which can often be found on the retailer's website where the product was purchased or directly on the Salter website. Salter generally encourages customers to inspect products upon delivery and report any issues promptly. The customer will likely need to initiate a return or replacement process, which may involve filling out a form or contacting the retailer's customer service. It is essential to keep all packaging materials until the issue is resolved. Additionally, depending on the retailer's policies, customers may receive a full refund, a replacement, or store credit. For the most accurate and current information regarding returns and damages, customers should look on the current Salter website, where they can find specific instructions and possibly contact details to assist with their situation.