How Do I Report a SafeLink Service Outage?
In a nutshell: Experiencing a SafeLink Wireless outage can be frustrating. To address this, first report the issue through the SafeLink website. Navigate to the upper-right menu and select "Support," then find "Technical/Service Support." Use the search bar to enter "Outage" and
Introduction
It can be frustrating when you try to use your cell phone and realize there might be a SafeLink Wireless outage. Your best course of action is to report it to the company. They can look into the issue and take steps to restore service. The following can help you get started with reporting the possible outage to SafeLink Wireless.
Go to the SafeLink Wireless Website
Visit the SafeLink Wireless website.
Find the SafeLink Wireless Menu
Locate the SafeLink Wireless menu. It's in the upper-right corner of the webpage, represented by three horizontal lines.
Open the SafeLink Wireless Menu
Click on the three horizontal lines to expand the SafeLink Wireless menu.
Locate the "Support" Line
Find the "Support" line. It should be the first option under the yellow line that says "My Service."
Expand the SafeLink Wireless "Support" Menu
Click on "Support" to expand its menu.
Locate the SafeLink Wireless "Technical/Service Support" Line
Browse the menu until you find the "Technical/Service Support" line. Click on it when you see it. Doing so will redirect you to a page titled "SafeLink Support" at the top.
Locate the SafeLink Search Bar
Find the search bar under "SafeLink Support." It says "How can we help you?" and has a magnifying glass icon on the end. Click on the search bar.
Type Your Search Term
Type "Outage" and then click the yellow magnifying glass icon.
Find the Relevant Information
Look for the link pertaining to an outage. Scroll down until you find "FAQ" results. You may have to click the "Show more results" button.
Your best option is the search result that says "Cannot make a call or answer calls?" Click on it when you find it. Doing so will transfer you to a page that says "Cannot make a call or answer calls" at the top.
Try the Recommendations\n
Try the recommendations on the SafeLink page. If you're still unable to make or receive calls, please proceed to the next steps.
Contact SafeLink Customer Support
If you still can't make or receive calls, it's a good idea to contact SafeLink customer support. They can determine if the issue is with your specific phone or service or if there's an outage. Be sure to explain to them what you've already tried to rectify the situation. It can help guide them in the right direction to identify the problem.
Conclusion
Don't hesitate to contact the SafeLink Wireless customer support team once you realize the issue likely has nothing to do with your phone or service, and that there might be a SafeLink service outage. The company can begin to determine what the problem is, which is particularly important if you weren't the only person affected.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for SafeLink Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a SafeLink Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.