How Do I Downgrade My SafeLink Package?
In a nutshell: When enrolling in SafeLink, you can choose to purchase a phone or use your own, although some features may be restricted to SafeLink devices. SafeLink plans do not require termination fees or contracts, allowing customers to cancel anytime. To downgrade a plan, contact customer service directly or use
Introduction
When enrolling in a SafeLink program, you have the option to buy a SafeLink phone or bring your own. However, note that some features may only be available to SafeLink phones. The good thing about their plans is that you don't need to pay a termination fee, and there's no need to sign a contract. You can terminate your service at any time. Some customers may also be eligible to downgrade, but they will have to contact SafeLink to do this. Read this article for the steps on how to get in touch with SafeLink.
Call Them Directly
When planning to downgrade your SafeLink regular plan, you need to contact Customer Service directly regarding this. Just call the number on the photo and express your desire to downgrade your plan. A customer service representative should be able to give you other options to save money. Don't worry, you may not need to pay early termination fees with your SafeLink plan, but to be sure, ask the representative for any fees associated with downgrading a plan.
Chat With Support
You may also wish to speak with Chat Support regarding the downgrade. Just tap "I am a customer" and follow the prompts to speak to a live customer service representative regarding the service downgrade.
If you wish to speak to a representative in person, feel free to visit a SafeLink retail store near you.
Find a Store
To find a store, just enter your zip code and click Search. Before downgrading, make sure you understand the terms of your contract. If downgrading isn't possible with your current plan, you may need to just wait for your service end date. It's best to speak to a representative who can better assist you on how to go about service downgrades with SafeLink.
Use 611611 Text Helpline
If you don't want to downgrade and would rather wait for your Service End date, you can use the 611611 text helpline. Text DUE DATE to know when your service will end. Feel free to also use the other keywords on the 611611 page. You can also tap on Click Here to have the keywords sent directly to your phone. All you need to do is enter your phone number and click Enter.
Check the FAQ Section
Still have questions regarding your SafeLink account. Visit the Frequently Asked Questions Page to see a list of common questions by SafeLink customers. You should be able to see FAQs regarding Managing Your Account. Just click on an FAQ Topic to see the list of questions available.
Conclusion
For existing customers who wish to change their current plans, you will need to provide your wireless serial number or SafeLink wireless phone number to verify your account. Have this handy before calling the customer service line. For changes to your plans, call only on Monday - Saturday from 8 am to 10 pm EST. They are also open on Sundays from 8 am to 7 pm only. Do you still need further assistance regarding service downgrades? Get in touch with Customer Support today.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for SafeLink Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My SafeLink Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.