What do I do if I receive the wrong item?

Receiving the wrong item can be frustrating, but it happens from time to time in online shopping. If a customer receives an incorrect item from Rugman.com, the recommended course of action is to first check the order confirmation email to ensure that the order details match what was received. This will help verify whether a mistake occurred during processing or shipping. If it indeed appears that the wrong item was sent, the customer should review the return policy on the current web page of Rugman.com. It typically outlines the procedure for returning items that were sent in error. Generally, customers will need to initiate a return request, which may involve obtaining a return authorization or a shipping label for sending the incorrect item back. It is important to package the item securely for its return to prevent any damage during transit. Once the item is on its way back to Rugman.com, customers should monitor their email for updates regarding their return process and any subsequent exchange or refund for the correct item. In future orders, it may also be helpful to double-check items upon delivery to ensure that they match what has been ordered. This can make resolutions simpler for any discrepancies that arise. For specific instructions, it may be helpful to refer to the relevant section on the Rugman.com website.