What happens if my Rue La La order is damaged during shipping?

If an order from Rue La La arrives damaged during shipping, the process typically involves a few steps to address the issue. First, it is advisable to examine the order and document the damage thoroughly, which may include taking photographs of the item as well as the packaging. This documentation can be useful for any claims or inquiries regarding the damaged item. Next, it is important to refer to the guidelines provided on the Rue La La website regarding damaged orders. Rue La La generally has a policy in place for handling such situations. Customers are often encouraged to report the damage within a specific time frame after delivery to ensure prompt resolution. The steps may include contacting the customer service department through the contact options available on the website to initiate a claim. In many cases, options may include receiving a replacement, obtaining a refund, or requesting store credit based on the specific circumstances and the policies in place. Therefore, reviewing the current policies on the website regarding damaged items can provide additional clarity and guidance on the proper procedures to follow.