What should I do if I receive a defective Roxy item?

If a customer receives a defective item from Roxy, they should first assess the condition of the merchandise and gather any necessary details about the purchase. It is important to keep all packaging, tags, and relevant receipts, as these will be essential for the return process. Roxy typically has a return policy in place that covers defective items, allowing customers to return or exchange such products within a specific time frame. Customers should check the current Roxy website for specific return instructions and policies related to defective items, as these can vary by product and location. The website usually provides guidelines on how to initiate a return or exchange, which may involve filling out a return form or contacting customer service for assistance. After reviewing the policy, customers can proceed with the return by following the outlined steps. This may involve shipping the item back to Roxy, so it is advisable to keep track of shipping receipts as proof of return. In summary, documenting the defect, consulting Roxy's return policy on their website, and following the necessary steps for a return or exchange will help customers resolve issues with defective items efficiently.