What should I do if I receive a damaged item?

If a customer receives a damaged item from Rorydorys.com, the first step is to assess the extent of the damage. It is important to take clear photographs of the damaged product, as well as any packaging that may have also been affected. This documentation can help in the resolution process. Next, it is advisable to review the store's return and exchange policy which can often be found on the website. This section typically outlines the procedures for reporting damage and what steps to take for returning an item. Customers should also consider reaching out directly to customer service for assistance. While I cannot provide specific contact information here, it can generally be found on the website. Providing the necessary details about the order, including the order number and a description of the damage, will help expedite the process. Rorydorys.com is committed to customer satisfaction, and they will likely offer options such as a replacement or a refund. Staying proactive and following the outlined steps will lead to a swift resolution of the issue.