What types of support do you provide for RootsMagic users?

RootsMagic offers several types of support to assist users in maximizing their experience with the software. First and foremost, there is a comprehensive user manual available on the RootsMagic website that covers various features and functions, allowing users to navigate through the software effectively. Additionally, there are tutorial videos accessible online that provide visual guidance on specific tasks and features, helping users learn at their own pace. The RootsMagic community forum is another valuable resource. This platform allows users to engage with one another, share tips, ask questions, and find solutions to common issues. Many experienced users contribute their knowledge, making this a helpful space for both new and seasoned users alike. For those who prefer written communication, there is also a support ticket system where users can submit inquiries. This allows for direct communication regarding technical issues or specific questions about the software. While RootsMagic does not provide phone support, the online resources combined with community interaction offer a robust support system that covers a wide range of user needs. Lastly, it is beneficial to keep an eye on the RootsMagic website for updates and additional resources. This ensures users are informed of the latest features and enhancements, supporting their genealogical endeavors effectively.