What is your return policy?

Rockcreek.com has a comprehensive return policy designed to ensure customer satisfaction. When a customer purchases an item, they generally have a specified period, often around thirty days from the date of purchase, to return the product if it does not meet their expectations. It is essential that the items being returned are in their original condition, which typically includes being unused or unworn, along with all original tags and packaging intact. This ensures that the items can be resold, benefiting both the customer and Rockcreek.com. For returns, customers usually need to provide proof of purchase, such as an order confirmation email or a receipt. The return shipping cost may be the responsibility of the customer unless the item is faulty or incorrect. In such cases, Rockcreek.com may cover the return shipping costs. When returning an item, customers are usually advised to securely package it to prevent damage during transit. Refunds are typically processed back to the original payment method used for the purchase, and there may be a processing time that varies depending on the payment provider. Rockcreek.com may also offer exchanges for different sizes or colors as part of their return policy. To obtain the most accurate and current information regarding the return policy, it is advisable to refer to the dedicated returns section on Rockcreek.com, as policies can change or have specific conditions that apply during promotional periods or for certain items. Customers can usually find detailed guidance there to assist them in making returns or exchanges as seamless as possible.