What if I receive a defective product?

If a customer receives a defective product from Rock-rebel.com, it is recommended to follow the company's return policy. Defective items are typically eligible for return or exchange, and customers may be able to get a replacement or a refund depending on the specific situation. It is important for customers to keep the original packaging and any included accessories, as these may be required for the return process. When addressing a defective item, customers should take clear photographs of the defect as evidence, which can be helpful during the return or exchange process. The next step is to reference the return instructions provided on the Rock-rebel.com website. This may involve filling out a return request form or utilizing a specific return shipping label, if applicable. Customers are encouraged to thoroughly read through the return policy outlined on the website for details regarding timelines and conditions applicable to returns. For the most accurate and up-to-date information regarding defective products and the return process, it is wise to check the official website of Rock-rebel.com.