Can I cancel or modify my order?

Asked 2 years ago
Restoration Hardware has specific policies regarding order cancellation and modification, which can vary depending on the circumstances of the order. Generally, once an order is placed, it enters a processing stage that may limit the ability to cancel or modify it. If a customer wishes to cancel or change an order, it is often recommended to act quickly, as there may be a short window of time available for these adjustments. For most orders, particularly custom items or special orders, cancellation may not be possible after the order has entered production. If a customer is seeking to modify an order, such as changing an item or its quantity, it is essential to check the order status soon after placing it. It is also worth noting that certain items, especially those marked as final sale, may be ineligible for cancellation or modification. To gain more clarity regarding the specific details of an individual order, one should review the company's current policies available on their website. The policies are typically outlined in the customer service section, along with additional information on returns and exchanges. This can provide the most accurate guidance based on the type of order placed.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 17, 2025

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