What if the product I received is damaged or incorrect?

If a customer receives a product from Restava.com that is damaged or incorrect, there are generally steps that can be taken to address the issue. First, the customer may want to inspect the package immediately upon arrival to ascertain the condition of the items. If the product appears to be damaged, it is advisable to document the damage by taking photographs, as this can be helpful for any potential claims or returns. The next step usually involves consulting the return policy available on Restava.com's website. This policy typically outlines the specific procedures for returning items, including any time limits for reporting issues related to damaged or incorrect products. It may require the customer to initiate the return process within a specified period after receipt. Additionally, customers are often encouraged to keep all original packaging materials for the return process, as they may be necessary for shipping the item back. Depending on the store policies, items that were shipped incorrectly may be eligible for a full refund or exchange. In cases of confusion, the customer may find it beneficial to refer to the contact information provided on the Restava.com website for further assistance. The customer support team can offer guidance specific to the situation, ensuring that the issue is resolved satisfactorily.