How does Resolve handle maintenance requests?

Resolve Property Management Solutions has established a streamlined process for handling maintenance requests to ensure that tenant concerns are addressed promptly and efficiently. Typically, tenants can submit maintenance requests through a dedicated online portal, phone, or email. This allows for immediate documentation of the issue, making it easier for the management team to track and prioritize requests. Once a request is received, it is reviewed by the maintenance team to assess its urgency. For urgent issues that might impact safety or habitability, such as plumbing leaks or electrical problems, Resolve prioritizes them for immediate action. Less urgent requests, such as non-emergency repairs or cosmetic issues, may be scheduled for a later date based on availability and resources. After evaluating the request, Resolve often assigns a qualified maintenance technician to handle the problem. The technician will typically reach out to the tenant to schedule a visit at a convenient time. Following the completion of the repair, tenants are usually encouraged to provide feedback to ensure their satisfaction with the service received. For additional details on the maintenance request process, it is advisable to look at the current web page where specific policies and procedures may be outlined.