How Do I Dispute a Charge with Rentalcars.com?

In a nutshell: If you encounter billing errors or unsatisfactory service with RentalCars.com, you can dispute charges directly with their customer service team. Provide your booking confirmation number, issue summary, contact details, and supporting documents

Introduction

When there are billing errors or the service isn't as expected, you have the option to dispute a charge with RentalCars.com. The good thing is that they resolve disputes directly and don't hire independent providers, making the process easier. You can file a dispute by contacting their customer service team. Make sure to have the booking confirmation number ready, a summary of the issue, your contact details, and any supporting documents that can help you achieve a favorable resolution. Read this guide and we'll help you contact Rentalcars.com's customer service team so you can get started with your dispute.

Contact Them Via Chat

The fastest way to contact Rentalcars.com is via chat. Visit this link: https://www.rentalcars.com/us/contact/

Tap Chat Now and enter your name, email address, and booking number. The booking reference number is optional, but it's better to include it if you have it with you. They will be able to provide you with an effective resolution if you have all the relevant details with you.

Just click Start Chat and follow the on-screen instructions on how to dispute a charge with Rentalcars.com.

Call Them Directly

Another way to get in touch with Rentalcars for your dispute is to contact them directly via phone. Use the international number if you're in the UK. They're available around the clock but make sure to have the booking reference number with you. You can find this in the confirmation email sent by Rentalcars.com. You also need the phone number you provided as well as the last four digits of the card you used when paying for the reservation.

How Do I Dispute a Charge with Rentalcars.com? (Step 2)

Send an Email

Another way to get in touch with Rentalcars.com and start the dispute process is through email. You can fill out the form in the Contact page and make sure to include information about the issue. Provide the booking reference number or and the last name of the driver. Tap Send Email and wait for Rentalcars.com to get back in touch with you regarding the dispute.

Customers from the Czech Republic and Brazil who aren't happy with the resolution provided by the Rentalcars.com customer service team can submit a complaint to the Czech Trade Inspection Authority and Brazilian Federal Consumer Dispute Resolution Platform respectively.

How Do I Dispute a Charge with Rentalcars.com? (Step 3)

Conclusion

If Rentalcars.com can't provide you with a favorable resolution, it may be better to contact your credit card company to dispute a charge. In some cases, you may also need to take the complaint or case to court if a significant amount of money is involved and they're unable to provide you with a good resolution. Before filing a complaint or dispute, it's best to have all the relevant details ready and please include supporting documents such as credit card statements or receipts as this can help your case. Still having issues with disputes? Get in touch with Support today.

Why does GetHuman Write How-to Guides for Rentalcars.com Problems?

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