What should I do if my Rakuten cash back is not credited?

If a customer finds that their Rakuten cash back has not been credited, there are several steps to consider in order to resolve the issue effectively. First, it is essential to verify whether the shopping activity qualified for cash back. This includes checking if the purchase was made through the Rakuten website or app, whether the eligible retailer was used, and ensuring that any promotional conditions were met, such as minimum purchase amounts. Next, the customer can review the cash back tracking period. Rakuten cash back may take some time to process, usually several days to weeks, depending on the retailer’s approval timeline. It is advisable for the customer to be patient and observe if the cash back appears in their account after this period. If enough time has passed and the cash back is still not visible, the customer should gather relevant information, such as the order number and details of the transaction. This information can be useful for further investigation. Lastly, customers may want to visit the Rakuten website, where they can find a section dedicated to cash back inquiries and any necessary instructions on how to report missing cash back. By following these steps, customers can increase the likelihood of resolving their cash back concerns efficiently.