What should I do if I receive a damaged or incorrect item from RVCA?

If a customer receives a damaged or incorrect item from RVCA, it is important to take the necessary steps to address the issue promptly. First, the customer should evaluate the condition of the item upon receipt. If the item is damaged, it is beneficial to take clear photographs of the damage, as this documentation can be helpful in resolving the situation. For an incorrect item, it is advisable to check the order details against what was received to confirm the discrepancy. Next, the customer should refer to the return policy outlined on the RVCA website. This policy typically provides guidance on how to initiate a return or exchange process for defective or incorrect merchandise. Generally, customers can expect to initiate a return by locating the order number and following any specified instructions for return shipping. Customers may also find useful contact information or an option to submit a request directly on the current web page. The return process usually involves completing a return form or following the designated steps to ensure that the return is processed efficiently. By following these guidelines, customers can resolve the issue with their order and receive a satisfactory replacement or refund.