How Do I Get a Refund from ROBLOX?

In a nutshell: Refunds for Roblox purchases are generally not available unless they are unauthorized. If an unauthorized purchase occurs, parents can request a refund by reporting the charge to Roblox. Necessary information includes charge details, billing names, usernames, and transaction evidence. It’s advisable to contact Roblox customer service before disputing charges

Introduction

As a general rule, you cannot get a refund for most normal Roblox purchases. This does not apply to unauthorized purchases, however. So, if you own a Roblox account that your child has used to buy something without permission, or if you see unauthorized Roblox purchases on your bill, you may be able to get a refund from Roblox.

What You'll Need

When you report unauthorized charges, make sure you have the following information avaiable:Disputed charges' amounts and datesBilling nameRoblox usernameEmail address associated with your PayPal account, if PayPal was usedLast four digits of the credit or debit card used to make the purchase, if a credit or debit card was usedGoogle Play purchase numbers, if Google Play was usedIt is also a good idea to have an image of the bill the charges appear on, if possible. It should be in jpg or png format.

Roblox accounts that are associated with unauthorized charges may be subject to deletion.

Go to the Roblox home page.

How Do I Get a Refund from ROBLOX? (Step 1)

Click on the Log In button in the upper right corner to log in to your Roblox account.

How Do I Get a Refund from ROBLOX? (Step 2)

Click on th Robux icon in the upper right corner of the screen.

Click on the amount of Robux you have.

Your transactions page will load.

Search for the transaction you do not believe was authorized to see if Roblox has a record of it or whether this is an issue with your payment provider.

Contact Roblox's customer service and request a refund.

Roblox customer service
Explain to the customer service representative exactly what happened and why you believe the charge was unauthorized. Roblox will try to work with you to get a refund for the charges.
It is important to contact Roblox's customer service before disputing the charges with your credit or debit card issuer or Paypal, because once a dispute is begun and before it is concluded, Roblox is not able to issue a refund.
Once you contact Roblox and provide your evidence, it will begin an investigation and contact you when it has been completed. The amount of time this takes can vary depending on circumstances.
If you did not make your purchase by credit card, debit card, PayPal, or Google Play, continue on with the next step.

Contact your payment processor's support services to request a refund for the unauthorized charges if you made your purchase through Apple, Microsoft, Amazon, PlayStation, Meta Quest, or Samsung.

Some third-party payment processors require that all refunds go through their support services. In these cases, Roblox is unable to do anything about issuing a refund, ad will instead refer you to the payment processor's customer service.
Apple customer service
Microsoft customer service
Amazon customer service
PlayStation customer service
Meta Quest customer service
Samsung customer service

If Roblox is unable to satisfactorily resolve your request, you can always dispute the charges with your credit or debit card issuer or with PayPal or Google Play. The each payment processor will have its own method of disputing a charge.

Conclusion

If you have any questios, contact a Roblox customer service representative for assistance. Although Roblox does not offer phone-based customer service, you can reach its customer service department by other channels.

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