What should I do if I received a damaged item?

If a customer receives a damaged item from Proudtots.com, the first step is to carefully evaluate the extent of the damage and take a few photographs of the item along with the packaging. This documentation can be helpful for any claims or returns. Next, the customer should visit the specific page on the Proud Tots website that outlines the return and exchange policy, as this will provide precise instructions on how to proceed. Generally, customers are advised to initiate the return process as soon as possible to facilitate a smooth resolution. Many online retailers, including Proudtots.com, often have a time frame within which customers must report any issues. In the return policy section, it should also indicate whether the customer should contact customer service directly and provide the appropriate contact information. Following the outlined procedures will help ensure that the issue is resolved swiftly and effectively. It is important to keep all communication records related to the damaged item for future reference.