What happens if the item I receive is damaged?

If a buyer receives a damaged item from PropertyRoom, there are specific procedures in place to address the situation. First, it is essential for the buyer to inspect the item upon delivery. If the item appears to be damaged or does not match the description provided in the auction listing, the buyer should document the damage thoroughly. This documentation can include taking photographs of the item and the packaging, which may serve as evidence if a claim needs to be filed. Once the damage has been documented, the buyer can refer to the return policy specified by PropertyRoom. Usually, there are steps outlined on their website that detail how to initiate a return or file a claim for damaged items. It is advisable to act promptly, as there may be specific time frames within which one must report the issue. The return process will typically involve reaching out to the designated support channels provided by PropertyRoom. Although I do not recommend contacting them directly, their website contains current information on how to proceed. Buyers can expect to receive guidance based on the specific circumstances surrounding the damaged item. Overall, PropertyRoom aims to provide a satisfactory resolution for buyers who receive items that do not meet their expectations or arrive damaged. It is important to follow the outlined steps diligently to ensure a smooth process.