What should I do if I missed my delivery?
If a customer misses their delivery with Pronto Envios, there are several steps they can take to resolve the situation. First, it is advisable to check for any delivery notification left by the courier. Often, delivery personnel will leave a notice indicating that an attempt was made and provide instructions on how to proceed.
Typically, customers are given the option to either reschedule the delivery for a later date or to arrange for pick-up at a nearby facility. It is also important to consider any specific policies associated with Pronto Envios that pertain to missed deliveries, as these can include potential fees or time limits for rescheduling.
In addition, customers should verify whether the package is eligible for redelivery based on the terms provided at the time of shipment. For detailed information, including potential fees or specific steps to take, customers may find it helpful to visit the official Pronto Envios website, where they can locate pertinent contact information and additional resources. Being proactive can help ensure the package is received promptly.

Answered Jun 25, 2025
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