Can I change the delivery address after placing an order?

Asked 5 months ago
Changing the delivery address after placing an order with Pronto Envios is typically possible, but there are certain limitations and procedures that must be followed. Generally, the ability to modify the address depends on how far along the order process is. If the order has not yet been dispatched, customers may have a better chance of making the change. It is advisable for customers to act quickly, as once the package is on its way, alterations may not be permitted. Pronto Envios often has specific policies regarding address changes, and these can vary based on the service selected and the region. To initiate an address change, customers may need to provide their order details and new delivery address to the appropriate customer service team as indicated on the official website. For the most accurate and up-to-date information regarding address changes, it is best to refer to the current web page of Pronto Envios. There, customers can find details on policies and any necessary steps to follow. It is important to note that additional charges may apply, and the process may differ depending on the delivery method chosen.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 25, 2025

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