What should I do if I receive the wrong item?

If you receive the wrong item from Proform Sporting Goods, the first step is to double-check your order confirmation to ensure that you ordered the correct product. Often, an order confirmation will contain details about the item you should have received, including the model number and description. After confirming the discrepancy, it is advisable to visit Proform's official website for information about their return and exchange policies. These policies usually outline the steps you need to take to correct the situation. Typically, you may be asked to provide some basic information, such as your order number and a description of the item received versus what was expected. Depending on the specific guidelines, you may need to return the incorrect item before receiving the correct product. Many companies also provide return shipping labels to make the process easier for customers. Be sure to keep all packaging and documentation, as these may be necessary for the return. If you require further assistance, consulting the customer support section on the Proform website could provide additional guidance on how to resolve the issue.