What should I do if I receive a damaged product from Pro-Form?

If a customer receives a damaged product from Pro-Form, it is important to take specific steps to address the situation effectively. First, the customer should carefully inspect the product and its packaging to assess the extent of the damage. This assessment can help determine whether the product can be used as is or if it needs to be returned for a replacement or repair. Next, it is advisable to take photographs of the damaged product and packaging. This documentation will serve as valuable evidence when addressing the issue. The customer should then refer to the instructions provided with the product for information on returns or exchanges. Typically, Pro-Form includes details on how to initiate a return or request assistance for damaged items within the packaging. If such information is missing, visiting the official Pro-Form website may provide useful guidance. The website usually contains a customer support section where customers can find relevant contact details and protocols. It is also recommended to reach out to the retailer from whom the product was purchased, especially if it was bought through a third-party retailer. They may have their own procedures for handling damaged goods. Overall, taking prompt action, documenting the damage, and following the provided guidelines can help ensure that the issue is resolved efficiently and satisfactorily.