What is the process for reporting a lost item in-store?

Asked 4 months ago
Primark takes lost items seriously and has a specific process in place for reporting them in-store. If an individual realizes they have lost an item while shopping at a Primark location, the first step is to approach a member of the staff, usually at the customer service desk or any nearby employees. It is helpful to provide a detailed description of the lost item, including its color, size, and any distinctive features that may assist in identifying it. The staff can then take notes regarding the lost item. After reporting the item, Primark may retain the details and keep an eye out for the item if it is turned in by another customer or found by an employee. It is also advisable for individuals to check back with the store at a later time, as lost items may be held for a limited duration. For additional guidance or specific inquiries, it may be beneficial to refer to the current Primark website to find more details about lost property procedures and contact information.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 27, 2025

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