What is the process for disconnecting my service?

The process for disconnecting service with Potomac Edison can vary depending on the circumstances and the type of service. Generally, customers seeking to disconnect their electrical service should first check Potomac Edison’s official website for the most current information, as processes and policies may change. Typically, the disconnection procedure begins with the customer notifying Potomac Edison of their intention to discontinue service. This notification can often be made via a designated form found on their website, over the phone, or through an online account. It is important for the customer to provide relevant information, such as their account number, address, and the desired disconnection date. In certain situations, customers may also need to settle any outstanding balances on their account before the disconnection can be completed. Potomac Edison may have specific requirements or timelines for processing disconnection requests, so it is advisable for customers to initiate the process well in advance of their desired disconnection date. Once the request is received and processed, a confirmation may be sent to the customer, indicating that the service will be turned off on the specified date. Additionally, if a customer is moving out and wishes to transfer service to a new address, they can often initiate this transition at the same time as requesting a service disconnection at their current location. For the most accurate and detailed guidance, customers should refer to the Potomac Edison website or the specific customer service resources available to them.