What should I do if I receive a damaged item?

If a customer receives a damaged item from PlumberSurplus.com, it is important to handle the situation promptly and carefully to ensure a smooth resolution. First, the customer should assess the extent of the damage as soon as possible. This includes examining the packaging as well as the item itself. It is advisable to take clear photographs of the damage and the packaging. This documentation may be helpful for claims or return processes. After evaluating the damage, the next step is to refer to the return policy provided on the PlumberSurplus.com website. This policy typically outlines the necessary steps for returning or exchanging a damaged item, including any time frames within which a return must occur. Customers often need to initiate the return process by accessing their account or contacting customer service through the contact information provided on the website. It is also recommended to keep the original packaging, as it may be necessary to return the item in that packaging. The returning customer should follow any specific instructions outlined by PlumberSurplus.com to facilitate the return or exchange without any issues. Keeping all relevant documentation organized will help ensure a seamless experience as the customer moves forward with the resolution process.