How Do I Log a Complaint to Pizza Hut?
In a nutshell: To address issues with your Pizza Hut order, it’s crucial to contact the company promptly. Begin by gathering details about the order, the specific problem, and any evidence like photos or videos. Visit the Pizza Hut website to find the Customer Service section and access the FAQs
Introduction
Getting a pizza should be an enjoyable experience. However, if you order from Pizza Hut and encounter a problem, it's important to contact the company to explain the situation. This allows them to take prompt action to address the issue. The following offers insight into how to log a complaint to Pizza Hut when you have a problem.
What You'll Need
Details about what you ordered and whenInformation about the problemPictures or video (if applicable)
Go to the Pizza Hut Website
Visit the Pizza Hut website.
Locate the Pizza Hut Customer Service Line
Scroll down until you almost reach the bottom of the Pizza Hut homepage. Look for the line that says "Customer Service." It's directly below "About Us."
Expand the Customer Service Menu
Click on the down-pointing arrow to the right of "Customer Service" to expand the menu.
Find the "FAQs" Line
Locate the "FAQs" line in the "Customer Service" menu. It's below "Restaurants by state" and above "Gift cards."
Go to the "Frequently Asked Questions" Page
Click on "FAQs." Doing so will take you to the "Frequently Asked Questions" page that says "Frequently Asked Questions" in black lettering at the top.
Find the "Most Asked" Line
Locate the "Most Asked" line. It should be the first option in the "Frequently Asked Questions" section.
Expand the "Most Asked" Section
Click on the down-pointing arrow to the right of "Most Asked." Doing so will expand the section.
Find the Relevant Line
Find the line that says "I have an issue with an existing or completed order."
Open the Information
Click on the down-pointing arrow to the left of "I have an issue with an existing or completed order." Doing so will reveal the information about what to do if you experience this scenario.
Read the Information
Read the details about what to do if you have an issue with an existing or completed order.
Contact Pizza Hut
As the paragraph states, you should either reach out to the Pizza Hut location or contact the company, but it's ideal to reach out to the store first. Make sure to clearly and calmly explain the situation. If your issue involves the food, consider taking photos and a video in case a Pizza Hut representative requests evidence.
Make sure to contact the store or company right away, preferably as soon as you experience the issue. If the problem involves the food you ordered, avoid eating it until you've spoken with a representative who can advise you of what to do next.
Conclusion
Contacting the store or company immediately can be helpful if you need assistance and want to file a complaint. They'll provide you with the information you need and inform you about what you should do next.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Pizza Hut Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Pizza Hut in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Log a Complaint to Pizza Hut? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.