What is Pet360's return policy?

Pet360 has a return policy that is designed to ensure customer satisfaction while also maintaining the integrity of their product offerings. Customers can typically return items within a specified time frame after the purchase, usually within thirty days, but it is advisable for customers to check the specific details on the website as policies may vary by product category. For most items, Pet360 accepts returns as long as the products are in their original packaging and condition. This means that products should be unopened and unused to qualify for a full refund. If products have been opened or show signs of use, the possibility of a return may be limited, and customers may receive a partial refund or store credit instead. In the case of pet food or consumables, the return policy is more stringent due to health and safety considerations. If a customer receives an incorrect item or if there is a defect, Pet360 may cover the return shipping costs. For items returned for other reasons, customers may need to cover the shipping expenses. The return process generally involves reaching out to customer support or completing a return request through the website to obtain a return authorization. Customers are encouraged to consult the Pet360 website for the exact terms and conditions, as the return policy can be subject to change and may include details regarding restocking fees or special instructions for certain products.