What if the item I received does not match my personalization request?

If a customer receives an item from PersonalizationMall.com that does not match their personalization request, it is essential to address the issue promptly. The customer should first inspect the item carefully to ensure that the personalization details are indeed incorrect. PersonalizationMall.com takes pride in delivering high-quality personalized gifts, and they aim for accuracy in fulfilling customer requests. If the item is found to be incorrect, the first step is to refer to the return and exchange policy outlined on the PersonalizationMall.com website. Typically, customers may be eligible for a replacement or correction depending on the specifics of the order and the nature of the mistake. It is important for customers to keep their order confirmation or any documentation related to the order, as this information will be helpful in resolving the issue. While the process may vary, most often customers will need to initiate the return or exchange by following the instructions provided on the website, which may include filling out a form or providing details about the order. For detailed guidance, it is advisable for customers to look for the relevant information on the current web page of PersonalizationMall.com. This will ensure that they have the most accurate and up-to-date procedures to follow to resolve the situation efficiently.