What should I do if I receive a damaged product from Pentair Water?

If a customer receives a damaged product from Pentair Water, it is important to take several steps to address the situation. First, the customer should carefully examine the damage to assess the extent and nature of the problem. This includes taking photographs of the damage, not only for personal records but also to assist in any future claims or communications. Next, it is advisable to review the documentation that accompanied the product, including the packing slip and warranty information, to understand the return and replacement policies. Typically, product information can be found on the Pentair Water website, which provides details regarding returns and claims. After understanding the policies, the customer should promptly initiate communication regarding the damaged product. This may involve reaching out to the designated customer service number or utilizing an online contact form available on the Pentair website. It is essential to have the order number and details about the damage at hand during this communication. Lastly, the customer will likely need to follow specific instructions provided by customer service for returning the damaged item, which may include obtaining a return authorization number and using the original packaging if possible. Following these steps can help ensure a smooth resolution and replacement process for the damaged product.