What should I do if I have a billing question with Penelec?

If you have a billing question regarding Penelec, it is important to first gather all relevant information associated with your account. This includes your account number, previous bills, and any specific details related to your inquiry. Penelec provides various resources to help customers understand their billing statements, including an explanation of charges typically found on bills, payment options, and possible assistance programs for those who may need financial help. For most billing inquiries, you may find answers in the billing section of Penelec's website, which can offer valuable insights and guidance. If your question requires more detailed assistance or if you do not find the information you need online, it would be best to reach out directly to Penelec's customer service. You can find the appropriate contact details on the current web page of Penelec. This approach ensures that you get the most accurate and up-to-date information regarding your billing concerns.