What is your return policy?

Penboutique.com has a customer-friendly return policy designed to ensure satisfaction with your purchase. Typically, customers have a period of thirty days from the date of delivery to initiate a return. This policy allows individuals to examine their purchases and confirm that they meet their expectations. To qualify for a return, items should be undamaged, unused, and in their original packaging. This is particularly important for fountain pens and other writing instruments, as they must be returned in a new, resalable condition. It is advisable to check if there are any specific guidelines or exceptions associated with certain products, as some items may not be eligible for return, particularly if they have been personalized or customized in some way. Returns generally require providing proof of purchase, such as a receipt or order confirmation. When returning items, it is important to package them securely to avoid damage during transit. Customers are typically responsible for return shipping costs unless the return is due to a defect or error made by Penboutique.com. For the most accurate and up-to-date information regarding the return policy, it is beneficial to visit the official website. There, you will find detailed instructions along with any necessary information for processing returns. This way, one can ensure that they are following the current return guidelines properly.